PLEASE NOTE:  Very high volume and supply line issues may cause delays.

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Terms and Conditions

Payment: Check, bank wire, VisaCard, Mastercard, American Express card.  Purchase order accepted on a case by case basis.
Damaged goods: All products ship F.O.B. from the manufacturer or our warehouse. Our liability for the product condition ends once in the possession of the shipper.  Damaged product or parts shall be replaced or repaired at our discretion.  It is the responsibility of the purchaser to inspect all shipments for freight damage.  Any damage needs to be acknowledged in writing on the bill of lading and signed by the driver to file a claim with the carrier.  You optionally can refuse the shipment if there is damage evident upon delivery.   We will help file any claims on behalf of our customers.  Pictures of damage is helpful and may be requested.  

Warranty: All of our products carry at a minimum our 1-Year warranty, unless otherwise noted. Excessive use such as over-limit weight and more than 8-hrs per day usage nullifies the warranty.  Replacement parts or item replacement shall be at our discretion.

Sales Tax: Deliveries to Tennessee will include sales tax unless valid non-profit status can be verified.  With the change to law regarding interstate trade, we may soon be required to collect tax for other state.                                                                                               
DisclaimerAll prices and availability are subject to change without notice.  All efforts are made to ensure the accuracy of all statements on our website, but shall not be held responsible for any typographical errors.
Credit card payments: Will incur an additional processing fee of 3%
Orders: All accepted quotations and orders must be signed/dated and returned to us before we can ship.
Cancellation: If you decide you must cancel an order, please call us immediately to avoid any unnecessary charges.  If the order has already shipped, then we must handle the cancellation as a return as outlined below.
Returns: A return authorization number MUST be issued by us prior to returning any order or part of an order.  Also, all freight charges plus a restocking fee of 25% apply.  No returns allowable for any products that have been used. Products must be free of damage and be packaged in original boxes, shrink wrapped and palletized, the same as they were when you received them.
Shipping: All items are shipped F.O.B. the manufacturer, or F.O.B one of our stocking warehouses.  We have long standing relationships with some of the very best, most economical freight carriers in North America and your freight quotes always benefit from this.


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